What is Business Process Management?


A business process is the set of activities required to accomplish a common goal. The activities may be performed by people or by systems and are completed either sequentially or in parallel.

At FBX Solutions we hear the term “Business Process Management” in almost in every clients business, embodied to varying levels of success. Business Processes Management can be basically defined as a discipline of definition, design, implementation, monitoring, and optimisation processes to increase overall company profitability.

Based on the above, Business Process Management is a discipline rather than a tool, this is an important concept. Business process management can therefore be considered as a management approach focused on aligning all aspects of an organisation with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business process management attempts to improve processes continuously. It could therefore also be described as a “process optimisation process.” It is argued that BPM enables organisations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management model.

Business Process Lifecycle & Continuous Improvement

Perhaps the most important aspect of BPM is the one most often overlooked – continuous improvement. The only constant in life is change, businesses change, the working environment changes, customer requirements change, and changes are brought about by new and emerging technologies. Subsequently business processes also need to change.

Typically, the Business Process Lifecycle is divided into five distinct phases;

• Business process definition.
• Business process design.
• Business process implementation.
• Business Process Monitoring and Maintenance
• Business Process Optimisation of business processes.

Advantages of Business Process Management

The most significant BPM advantages encompass:
• Efficiency
• Visibility
• Control
• Flexibility
• Speed
• Production Management
• Performance Management
• Resource Management

Please contact us should have any questions or for any further information regarding BPM, Process Mapping and Improvement.